Support
As the complexity and sophistication of contact centre technologies increase, our customers are finding it increasingly important to rely on highly skilled resources to supplement their existing Support staff.
Queue Logic offer a flexible Support package that can be tailored to meet the individual needs of our customers.
Below are some examples of our Support offerings that we can supply:
- A range of cover from core hours Support to full 24x7 Support.
- “Pull-down” consultancy days which can be used for anything from software upgrades to Training.
- Proactive monitoring based on real-time feeds and alerts which allow us to find and resolve problems before they have an impact on the Customer Service Levels.
- System health checks to ensure that the supported technologies are working as expected.
Please contact us to discuss how our Support offerings could help you.
