At Queue Logic, we recognise that in most contact centres there is a requirement for some level of custom application development to integrate the contact centre applications.

This integration, for example, may need to be carried out at the agent desktop level to enable a screen pop when a new call arrives, or there may need for a stored procedure or a web service call to allow retrieval of billing information.

In any of these cases, the Queue Logic Application Developers can create a new bespoke application using the latest developement technologies to meet the requirement.

Please contact us to discuss how our Application Developers can assist with your needs.